1. Our commitments regarding the protection of your personal data
So that you can browse our site with peace of mind, we, TROIS SOLEILS, as data controller, explain to you how we collect, process and use your personal data, to provide you with new services on a daily basis while respecting your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data that you entrust to us on all of our communication channels.
We take all necessary measures to:
- provide you with clear and transparent information on how your personal data will be collected and processed;
- put in place all the technical and organizational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party;
- keep your personal data only for the time necessary for the purposes of the processing or the determined service;
- offer you at any time the possibility of accessing and modifying your personal data that we process.
To achieve these objectives, we implement the appropriate technical and organizational measures to ensure that the processing complies with the applicable law on the protection of personal data.
2. On what occasions and what personal data do we collect?
Your personal data may be collected when:
- you join our loyalty program;
- you create an account on our website;
- you buy our products online;
- during your exchanges with our customer service;
- you subscribe to our newsletter;
- you participate in a contest.
In this context, TROIS SOLEILS as Data Controller, is required to implement Data Processing, in compliance with the applicable regulations, the purpose of which is to allow communication with you and the processing of your orders. Thus, after your registration on our site and subject to the absence of subsequent opposition, the user of the site can receive newsletters and informational content.
The information whose collection is strictly necessary to provide you with a service is marked with an asterisk and generally concerns your surname, first name, postal address, e-mail address, landline or mobile telephone number.
We also collect information relating to the amount and nature of your purchases, information relating to your orders, your invoices and your customer experience on our online services.
With regard to the cookies that are collected when you connect to the TROIS SOLEILS site, we invite you to consult our Cookies policy.
3. How do we use your data?
We process your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
3.1 Managing our obligations to our customers
Management of orders and deliveries
As part of the execution of our obligations towards our customers, we collect and use your personal information to manage our commercial relationship, in particular to manage your purchases and your orders, to deliver your products and to offer you our services and promotional offers which could interest you. This information helps us to improve your online shopping experience, as referred to below.
Customer relationship management
We use and keep your personal information in order to update our customer files and offer you adapted and personalized services. We offer you the possibility of offering you goods and services, which respond as far as possible to your consumption habits and your centers of interest.
Communication with you
We collect and store your personal information to communicate with you about your orders, invoices or customer service complaints.
Improving your customer experience
We analyze your personal information to improve your customer experience. Unless you object, these analyzes allow us to offer you innovative products or additional or promotional offers or to display or send advertisements that respond, as far as possible, to your consumption habits and your shopping centers. of interests.
Legal or regulatory requirement
We may be required to disclose your personal data in the event of legitimate requests by public authorities, in particular to meet national security, anti-fraud or law enforcement requirements.
In all other cases, you will be notified of the treatments that TROIS SOLEILS plans to carry out.
3.2 Who are the recipients of your personal data?
We ensure that only authorized persons within TROIS SOLEILS can access your personal data when this access is necessary for the performance of our commercial relationship.
We may communicate your data to third parties acting as subcontractors, bound by a subcontracting contract to perform, in particular, hosting, storage, communication, data processing, database management services. or computer maintenance. These subcontractors will be bound by the same security and confidentiality obligations as TROIS SOLEILS.
In some cases, we may share your personal data with other European-level TRIGANO group companies and selected service providers who sell or promote our products and/or services or perform other functions on our behalf such as the processing of orders, payments, as well as the provision of promotional or data management services in accordance with the applicable legal provisions or with your consent (if required by applicable law).
3.3 Where is your personal data stored?
The data is stored in compliance with French legislation and European regulations.
We may share with other companies personal data necessary for the implementation of the services that you have contracted or subscribed to (examples: home delivery, alert on product availability). Operations with a service provider receiving your data are the subject of a contract in order to ensure the protection of your data and the respect of your rights.
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.
The data retention periods comply with the recommendations of the CNIL and/or legal obligations:
Periods of retention of personal data by TROIS SOLEILS
Your customer account data: 5 years from your last contact with TROIS SOLEILS
Data of your orders: 5 years after placing the order
Prospect data: 3 years from data entry
Identity document communicated as part of the exercise of the rights of interrogation, access, rectification and opposition: 1 year from the date of receipt by TROIS SOLEILS
Loyalty Account Data: Duration of Membership
Credit card data for the purposes of managing possible complaints: for online credit card payments: your data is stored with a secure payment provider and we do not have access to it. For credit card payments over the phone: your data is destroyed as soon as the transaction is finalized.
At the end of these periods, we can proceed to the archiving of the data, in particular to meet the limitation periods for legal actions.
4. Cookie management
On the occasion of the consultation of our website, we may be required, if you accept it, to deposit cookies on your computer, thanks to your navigation software. Cookies allow us during their period of validity or registration, to identify your computer during your next visits. Partners or service providers of TROIS SOLEILS, or third-party companies, may also place cookies on your computer. Some cookies are essential for browsing our site, in particular for the proper execution of the ordering process, their deletion may cause difficulties. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
You will find below the information relating to the cookies likely to be deposited on your computer when you visit pages of the site https://www.trois-soleils.com, as well as the means allowing you to delete / refuse the registration of these cookies on your computer.
Declaration relating to cookies - List, configuration, deletion of your cookies
Thanks to the settings of your browser software, you can, at any time, simply and free of charge, choose whether or not to accept the recording of cookies on your computer. You can configure your browser software according to your wishes, so that cookies are accepted and stored on your computer or, on the contrary, so that they are refused.
You can configure your navigation software in such a way:
- That acceptance or refusal is offered to you punctually, before a cookie is likely to be registered;
- To systematically refuse the registration of cookies on your computer
If you choose to refuse the recording of cookies in your computer or if you delete those which are recorded there, we decline any responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their operation and that you have refused or deleted.
How to exercise your choices, depending on the browser you use?
The configuration of each software is different. It is generally described in the help menu of your navigation software. We therefore invite you to take note. You will thus be able to know how to modify your wishes in terms of cookies.
For Internet Explorer: "Tools"; “Internet Options”; “Confidentiality”
For Safari: “Safari”; “Preferences”; “Confidentiality”
For Chrome: “Settings”; " Advanced settings " ; “Confidentiality”; “Content Settings”; " Cookies "
For Firefox: "Tools"; "Options"; “Confidentiality”
5. Our security and confidentiality commitments
Respecting your right to the protection, security and confidentiality of your data is our priority.
TROIS SOLEILS implements organizational and technical security measures adapted to the degree of sensitivity of the personal data to protect them against any malicious intrusion, any loss, alteration or disclosure to unauthorized third parties.
During the development, design, selection and use of our services which are based on the processing of personal data, TROIS SOLEILS takes into account the right to the protection of personal data from the design stage.
As all personal data is confidential, access to it is limited to employees of TROIS SOLEILS or service providers acting on behalf of TROIS SOLEILS, who need it in the performance of their duties. All persons having access to your data are bound by a duty of confidentiality.
6. How to exercise your rights?
In order to allow you to control our use of your personal data, you have the following rights:
- right to object to the processing of your personal data;
- right of access to the personal data we process;
- right of rectification;
- right to erasure;
- right to the portability of your data;
- right to restriction of processing;
- right to define directives relating to the storage, erasure and communication of your personal data after your death.
You can exercise your rights:
- by email, accompanied by a copy of any identity document (this data is used to verify that the author of the request is indeed the person concerned by the processing): email@example.com
- by mail accompanied by a copy of any identity document (this data is used to verify that the author of the request is indeed the person concerned by the processing) by contacting: TROIS SOLEILS - DPO - ZA la Croix des Marais 26600 La Roche de Glun FRANCE
If you would like further details on the content of these rights, please contact us at the above addresses.
We provide you with our response elements to your requests as soon as possible and in any event within one month of receipt of your requests.In order for your request to be managed more efficiently, remember to:
- tell us the processing(s) concerned by your request;
- tell us which right(s) you wish to exercise;
- provide us with a copy of your identity document (this data is used to verify that the author of the request is indeed the person concerned by the processing)
Click here to instantly unsubscribe from all TROIS SOLEILS marketing communications.
In the event of difficulty in connection with the management of your personal data, we invite you to contact us before filing a complaint with the CNIL.