PRIVACY POLICY
As part of the entry into force of the General Data Protection Regulation (EU) 2016/679 on 25 May 2018, we have strengthened our privacy policy.
Our commitment to protecting your personal data
To ensure that you can browse our website with complete peace of mind, we, TROIS SOLEILS, as Data Controller, explain how we collect, process and use your personal data in order to provide you with new services on a daily basis while respecting your rights.
We protect your privacy by ensuring the protection, confidentiality, integrity, availability and security of the personal data you entrust to us across all our communication channels.
We take all necessary measures to:
- provide you with clear and transparent information on how your personal data will be collected and processed;
- implement all necessary technical and organisational measures to protect your personal data against disclosure, loss, alteration or access by unauthorised third parties;
- retain your personal data only for as long as is necessary for the purposes of the specific processing or service;
- offer you the possibility to access and modify your personal data that we process at any time.
To achieve these objectives, we implement appropriate technical and organisational measures to ensure that processing complies with the applicable law on the protection of personal data.
1. When and what personal data do we collect?
Your personal data may be collected when:
- you visit our website, which may use cookies;
- you create an account on our website;
- you submit a contact request;
- you communicate with our customer service department;
- you subscribe to our newsletter;
- you place an order on our website;
- you request an appointment;
- you apply for a job vacancy;
- you fill in a questionnaire requesting information about gift vouchers or second-hand motorhomes.
In this context, TROIS SOLEILS, as Data Controller, is required to process data in accordance with the applicable regulations, for the purpose of processing your orders and requests and communicating with you. Thus, after registering on our website and subject to their consent, users of our website may receive newsletters and informational content.
Information that is strictly necessary to provide you with a service is marked with an asterisk and generally concerns your surname, first name and email address.
With regard to cookies that are collected when you connect to our TROIS SOLEILS website, please refer to our Cookies Policy in paragraph 4, ‘Cookie Management’.
2. Who are the recipients of your personal data?
We ensure that only authorised persons within TROIS SOLEILS have access to your personal data.
We ensure that only authorised persons within TROIS SOLEILS have access to your personal data.
We may share your data with third parties acting as subcontractors, bound by a subcontracting agreement to perform services such as hosting, storage, communication, data processing, database management or IT maintenance. These companies and subcontractors will be bound by the same security and confidentiality obligations as TROIS SOLEILS.
3. Where is your personal data stored?
Data is stored in accordance with French legislation and European regulations.
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.
Data retention periods comply with the recommendations of the CNIL (French Data Protection Authority) and/or legal obligations:
- Your account data: 3 years from your last contact with TROIS SOLEILS.
- Data concerning prospects: 3 years from your last contact with TROIS SOLEILS.
- Data concerning orders: 3 years from the last order.
At the end of these periods, we may archive the data, in particular to comply with the limitation periods for legal proceedings.
4. Cookie management
When you visit our website, TROIS SOLEILS, as the data controller, may use cookies and other tracking devices.
A ‘cookie’ is a small text file placed on your computer, tablet or mobile device when you visit a website, read an email or use software or a mobile application. During their period of validity or storage, cookies enable information to be stored on your browser in order to recognise your device during a subsequent visit and track your browsing history.
These cookies may be placed by:
- TROIS SOLEILS: these are ‘internal cookies’;
- TROIS SOLEILS' partners/service providers or third-party companies: these are ‘third-party cookies’.
The issuance and use of cookies by third parties are subject to the data protection policies of those third parties (links below). We have no access to or control over third-party cookies. Only the issuer of a cookie can read or modify the information contained in that cookie.
The cookies used include:
- Cookies that are strictly necessary for the functioning of the website, known as ‘Necessary’ and ‘Preferences’ cookies: these enable us, for example, to maintain your session and secure your authentication, remember the contents of your shopping basket, adapt the display of the website to your preferences, and retain your choice regarding the storage of cookies. In accordance with Article 82 of the Data Protection Act, these cookies are exempt from your prior consent. You can delete these cookies at any time, but doing so may cause difficulties.
- Audience measurement cookies, known as ‘Statistics’: these enable us to measure website traffic and usage, compile visitor statistics and detect any malfunctions. These cookies may or may not be exempt from consent.
- Personalisation cookies: these enable us to offer personalised content and services based on your interests. These cookies are subject to your prior consent.
- Targeted advertising cookies, known as ‘Marketing’ cookies: these enable us to track your browsing on the website and offer advertisements tailored to your interests. These cookies are subject to your prior consent.
- Social media cookies: these enable social media platforms to track your browsing activity on our website and cross-reference this information with other data they hold. These cookies are subject to your prior consent.
Retention period: Cookies that are strictly necessary for the functioning of the website are retained for a period limited to the time necessary to ensure functionality.
Audience measurement cookies are stored on your device for a maximum period of thirteen (13) months from the date of their initial storage, and this period is not automatically extended during subsequent visits. The information collected through cookies is stored for a maximum period of twenty-five (25) months.
Any other third-party cookies are stored for the period specified in the privacy policy of the companies placing these cookies.
In order to obtain your consent, a consent banner will appear on your screen during your visit and then regularly thereafter. This is an external consent management platform (COOKIEBOT) that will be accessible on our website at any time.
This banner indicates each category of cookie that may be stored on your computer and allows you to:
- ‘Accept all’;
- ‘Reject all’;
- ‘Customise’ your choices by cookie or by purpose.
Thanks to the settings on this platform, you can easily and free of charge choose whether or not to accept cookies on your computer, tablet or mobile browser at any time. You can withdraw your consent or change your preferences at any time by clicking on the link to the platform at the bottom of the page.
Please note: Any settings you make on this platform may affect your Internet browsing and your access to certain services that require the use of cookies.
You can also choose to configure your browser to block or delete all or some cookies directly from the privacy settings. If you choose to block cookies that are strictly necessary for the functioning of the site, we accept no responsibility for the consequences of the degraded functioning of our services.
You will find information on our Cookie Management page about cookies that may be stored on your computer, tablet or mobile browser when you visit pages on the https://www.trois-soleils.com website.
5. Our security and confidentiality commitments
Respecting your right to the protection, security and confidentiality of your data is our priority.
TROIS SOLEILS implements organisational and technical security measures appropriate to the sensitivity of personal data to protect it against malicious intrusion, loss, alteration or disclosure to unauthorised third parties.
When developing, designing, selecting and using our services that rely on the processing of personal data, TROIS SOLEILS takes into account the right to personal data protection from the outset.
All personal data is confidential and access to it is limited to TROIS SOLEILS employees or service providers acting on behalf of TROIS SOLEILS who need it in order to carry out their duties. All persons with access to your data are bound by a duty of confidentiality.
6. What are your rights?
In order to enable you to control how we use your personal data, you have the following rights:
- Right to information ;
- Right to object to the processing of your personal data;
- Right of access to the personal data we process;
- Right of rectification;
- Right to erasure;
- Right to the data portability;
- Right to restrict processing;
- Right to define guidelines for the storage, erasure and communication of your personal data after your death;
- Right to lodge a complaint with the CNIL.
You can exercise your rights:
- by e-mail: dpo@trois-soleils.com
- by post: TROIS SOLEILS - DPO - 100 rue Petit, 75019 PARIS, FRANCE
In the event of reasonable doubt about your identity, TROIS SOLEILS reserves the right to ask you for any document proving your identity.
If you would like further information about the content of these rights, please contact us at the above addresses.
We will respond to your requests as soon as possible and in any event within one month of receiving your requests.
In order for your request to be handled more efficiently, please remember to:
- provide us with your identity;
- indicate the processing operation(s) concerned by your request;
- indicate the right(s) you wish to exercise;
Click here to instantly unsubscribe from all marketing communications from TROIS SOLEILS.
If you encounter any difficulties in relation to the management of your personal data, please contact us before submitting a complaint to the CNIL.
