PRIVACY POLICY

As part of the entry into force of the General Data Protection Regulation (EU) 2016/679 on 25 May 2018, we have strengthened our privacy policy. 

Our commitment to protecting your personal data

So that you can browse our site with complete peace of mind, we, TROIS SOLEILS, as the Data Controller, explain how we collect, process and use your personal data, to bring you new services on a daily basis while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data that you entrust to us over all our communication channels.
We take all necessary measures to :

• provide you with clear and transparent information on how your personal data will be collected and processed;
• put in place all the technical and organisational measures necessary to protect your personal data against disclosure, loss, alteration or access by unauthorised third parties;
• retain your personal data only for as long as is necessary for the purposes of the processing or service concerned;
• to offer you the possibility of accessing and modifying your personal data that we process at any time.

To achieve these objectives, we implement the appropriate technical and organisational measures to ensure that processing complies with the applicable law on the protection of personal data.

1. When and what personal data do we collect?

Your personal data may be collected when:

• you create an account on our website;
• you visit our website, which may use cookies;
• you contact our customer service department;
• you fill in a questionnaire (Request for information about gift certificates or used motorhomes);
• you subscribe to our newsletter;
• you place an order on our website.

In this context, TROIS SOLEILS, in its capacity as Data Controller, is required to process data, in compliance with the applicable regulations, for the purpose of communicating with you. Thus, after registering on our site and subject to their consent, users of our site may receive newsletters and information content.

The information whose collection is strictly necessary to provide you with a service is indicated by an asterisk and generally concerns your surname, first name and e-mail address.

With regard to cookies that are collected when you connect to our TROIS SOLEILS website, we invite you to consult our Cookies policy in paragraph 4 "Cookie management".

2. Who receives your personal data?

We ensure that only authorised persons within TROIS SOLEILS have access to your personal data.

We may communicate your data to third parties, acting as subcontractors, bound by a subcontracting agreement to carry out, in particular, hosting, storage, communication, data processing, database management or IT maintenance services. In some cases, we may share your personal data with other companies TRIGANO at European level. These companies and sub-contractors will be bound by the same security and confidentiality obligations as TROIS SOLEILS. 

3. Where is your personal data stored?

Data is stored in compliance with French legislation and European regulations.

If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.

Data retention periods comply with CNIL recommendations and/or legal obligations:

• Account data: 5 years from your last contact with TROIS SOLEILS.
• Data concerning prospective customers: 3 years from your last contact with TROIS SOLEILS.
• Data concerning orders: 5 years from the last order.
• Documents communicated in the context of exercising rights of interrogation, access, rectification and opposition: 1 year from the date of the end of the rental period.

At the end of these periods, we may archive the data, in particular to comply with the limitation periods for legal action.

4. Cookie management

When you visit our website, we may, if you agree, place cookies on the browser of your computer, tablet or mobile phone, using an external consent management platform, Cookiebot, which can be accessed from our website. Cookies are stored by your browser in small text files which, for the duration of their validity or recording period of 12 months, enable us to identify the browser of your computer, tablet or mobile phone on your next visits and to track data concerning your use of our site. 

TROIS SOLEILS' partners or service providers, or third-party companies, may also place cookies on the browser of your computer, tablet or mobile phone. The issue and use of cookies by third parties are subject to the data protection policies of these third parties https://www.trois-soleils.com/gestion-des-cookies. We have no access to or control over third-party cookies. Only the sender of a cookie is likely to read or modify the information contained in that cookie.

Some cookies are essential for browsing our site ("technical" cookies: session cookies, product selection, etc.). These cookies are strictly necessary for the operation and day-to-day administration of our site. Therefore, these cookies are not subject to the legal obligation to obtain your prior consent (article 82 of law no. 78-17 of 6 January 1978 as amended). You may delete these cookies at any time, but deleting them may cause difficulties.

Below you will find information about the cookies that may be placed on the browser of your computer, tablet or mobile phone when you visit the pages of the https://www.trois-soleils.com/ website, as well as the ways in which you can delete/refuse the placement of these cookies on the browser of your computer, tablet or mobile phone.

Declaration relating to cookies - List, setting and deletion of your cookies

To find out more about the data protection policy of TROIS SOLEILS' partners or service providers, listed below, to find out how long cookies are kept and to object to them, click on the links below:

• Google Analytics : https://policies.google.com/privacy?hl=fr
• Google Tag Manager : https://policies.google.com/privacy?hl=fr
• Google Maps : https://policies.google.com/privacy?hl=fr
• Google Ads : https://policies.google.com/privacy?hl=fr
• Google Remarketing : https://policies.google.com/privacy?hl=fr
• Double Click : https://policies.google.com/privacy?hl=fr
• Youtube : https://www.youtube.com/intl/ALL_fr/howyoutubeworks/user-settings/privacy/
• Bing Ads : https://www.microsoft.com/fr-fr/privacy/privacystatement
• Facebook : https://fr-fr.facebook.com/privacy/policy/
• Crisp : https://crisp.chat/fr/privacy/
• Brevo : https://www.brevo.com/fr/legal/privacypolicy/
• Cookiebot : https://www.cookiebot.com/fr/privacy-policy/

Thanks to the settings on the external Cookiebot consent management platform accessible from our site, you can, at any time, simply and free of charge, choose whether or not to accept the saving of cookies on the browser of your computer, tablet or mobile. You can change the settings saved on this platform at any time, so that cookies are accepted and saved in the browser of your computer, tablet or mobile, or on the contrary, so that they are refused. 
You can configure the external Cookiebot consent management platform accessible from our site in such a way that : 

• You are offered the option of accepting or refusing a cookie from time to time, before it is stored;
• systematically refuse to save cookies in the browser of your computer, tablet or mobile phone.

Please note: Any settings you may make on the external Cookiebot consent management platform accessible from our site concerning the acceptance or refusal of cookies may affect your Internet browsing and your conditions of access to certain services requiring the use of cookies. 

If you choose to refuse the storage of cookies in the browser of your computer, tablet or mobile phone, or if you delete those stored there, we decline all responsibility for the consequences of the impaired operation of our services resulting from the impossibility for us to store or consult the cookies necessary for their operation and which you have refused or deleted.

5. Our security and confidentiality commitments

Respecting your right to the protection, security and confidentiality of your data is our priority.

TROIS SOLEILS implements organisational and technical security measures adapted to the degree of sensitivity of personal data in order to protect them against any malicious intrusion, loss, alteration or disclosure to unauthorised third parties.

During the development, design, selection and use of our services which rely on the processing of personal data, TROIS SOLEILS takes into account the right to the protection of personal data from the outset.

As all personal data is confidential, access to it is limited to TROIS SOLEILS employees or service providers acting on behalf of TROIS SOLEILS, who require it in order to carry out their duties. All persons having access to your data are bound by a duty of confidentiality.

6. What are your rights?

In order to enable you to control our use of your personal data, you have the following rights:

• Right to information ;
• Right to object to the processing of your personal data;
• Right of access to the personal data we process;
• Right of rectification;
• Right to erasure;
• Right to the portability of your data;
• Right to limit processing;
• Right to define directives relating to the conservation, deletion and communication of your personal data after your death;
• Right to lodge a complaint with the CNIL.

You may exercise your rights:

• by e-mail, accompanied by a copy of any identity document (we use this information to check that the person making the request is the person concerned by the processing): dpo@trois-soleils.com
• by post, accompanied by a copy of any identity document (we use this information to check that the person making the request is indeed the person concerned by the processing operation) to TROIS SOLEILS - DPO - 110 Impasse de la Cité - ZA la Croix des Marais 26600 La Roche de Glun FRANCE

If you would like more information about these rights, please contact us at the above addresses.
We will provide you with our responses to your requests as soon as possible and in any event within one month of receiving your requests.

To help us manage your request more efficiently, please remember to :

• indicate the processing operation(s) concerned by your request;
• Indicate the right(s) you wish to exercise;
• provide us with a copy of your identity document (we use this information to check that the person making the request is the person concerned by the processing operation).

Click here to instantly unsubscribe from all TROIS SOLEILS marketing communications.

In the event of any difficulty relating to the management of your personal data, we invite you to contact us before lodging a complaint with the CNIL.