Frequently Asked Questions

​​​​​​1- Your questions about motorhomes?

 

WHAT IS THE INTERIOR HEIGHT?

You will stand in all our motorhomes (except in the compact campervan), the interior height is 2.08m. That of the mini and maxi campervan is 1.88m.

You will find the external dimensions (length, width, height) on our RV pages and on our brochure.

 

HOW MANY SEAT BELTS ARE THERE IN YOUR VEHICLES?

Motorhomes are fitted with as many seat belts as there are places on the registration card. When the vehicle is traveling, in accordance with the highway code, passengers must be seated and tied up. The number of places (seater vehicle registration) that we post on our site on our vehicle pages corresponds to the number of people with whom you can ride.

 

CAN WE RENT A MOTORHOME WITH A CAR GEARBOX?

Yes, we offer a model in automatic transmission: the Great Comfort Low Profile (Y).

 

WHAT IS THE INTERIOR EQUIPMENT?

Regarding interior equipment, vehicles are supplied with: a power outlet, an extension cord and a European adapter, a fridge with freezer, a shower, WC with the bottle of chemical toilet product, a gas bottle. The gas bottle will not necessarily be new. If you run out of gas during the rental, change the bottle and keep the receipt. You will be reimbursed upon return.

Vehicles are supplied without: dishes, kitchen utensils (see options page), TV, microwave, freezer (freezer in the fridge), air conditioning off (there is air conditioning while driving only), cleaning kit.

 

THE BEDDING OF THE MOTORHOME?

The motorhome will be provided with mattresses, but without sheets, duvets, pillows. You can bring your own or buy the kits we offer (see options page).

The size of the beds depends on the vehicles (cf. brochure). There are no safety nets in the bunk beds.

 

WHAT IS THE OUTDOOR EQUIPMENT?

Regarding outdoor equipment, you will not find a tow ball or awning. A bike rack can be added as an option (see options page).

The size of the camper vans varies according to the model. As for the interior of the vehicle, it will be empty: no barbecue, no outdoor table and chairs.

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2- What are the departure and return days and times?

 

DEPARTURE OUTSIDE JULY - AUGUST

Departure days are Tuesday to Saturday. You choose the departure time when making your reservation.

No departure on Sundays and Mondays. The stations are closed.

 

RETURN OUTSIDE JULY - AUGUST

The return days are from Tuesday to Saturday*. You choose the return time when making your reservation.

No return on Sundays and Mondays. The stations are closed.

*Some stations do not allow returns on Saturdays

 

DEPARTURE / RETURN IN HIGH SEASON BETWEEN JULY 08 AND SEPTEMBER 01

In high season (weeks 28 to 35), the rental period is calculated per week, from Saturday morning to Friday afternoon. You choose the departure and return times when booking.

Be sure to respect the vehicle drop-off times. In case of late penalties apply (€ 300 per hour late and € 500 per day late).

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3- Can we leave outside one of your departure stations?

Departures can only be made at one of our departure stations. No provision elsewhere is possible.

We do not have a shuttle service, you will have to go to the departure station on your own (personal car, taxi, public transport).

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4- What are the means and methods of payment?

 

BOOKING MORE THAN 30 DAYS BEFORE DEPARTURE

By booking more than a month before your departure, a deposit of 30% of the total amount will be required. You can pay it by credit card, bank transfer, paypal, american express, check, ANCV holiday vouchers or connect holiday vouchers (CVC ANCV). The balance is to be paid a maximum of one month before your departure.

NB: Less than a month before departure, we no longer accept payment by check.

 

BOOKING WITHIN 30 DAYS OF DEPARTURE

If you book less than a month before your departure, you will have to pay the full amount by credit card, paypal, american express or connect holiday vouchers (CVC ANCV) at the time of your reservation.

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5- Is it possible to take a motorhome in one station and to go to another?

 

Each station manages its own fleet of vehicles, it is impossible to bring the vehicle to a station other than the one where you rented it. You must return the motorhome to your departure station.

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You have more questions?

 

Find them in our Frequently asked questions or otherwise do not hesitate to contact us, we will will be happy to answer you.

With Hertz Trois Soleils you will enjoy  the flexibility of a 100% on line booking, personal advice of our team (by email or by phone) the security and services of a well-known renter !

 

Why rent a Hertz Trois Soleils motorhome?

You can rent your motorhome or campervan from Paris, Lyon, Strasbourg, Toulon, Bordeaux, Nantes or one of our 28 pick-up stations all over France.

You can drive a motorhome, whatever its size, with a classical driver's licence (licence B in France). No endorsement or special licence are needed. To rent one of our motorhome, you must have had your driving licence for at least 3 years.

Our insurance covers several countries. If you wish to travel abroard toward one of these destinations, you will not need a international driver's licence.

Austria	Andorra	Germany	Belgium
Bulgaria	Cyprus	Croatia	Denmark
Spain	Estonia	France	Finland
Greece	Hungary	Italy	Iceland
Ireland	Luxemburg	Latvia	Malta
Lithuania	Norway	Portugal	Netherlands
Poland	Slovak republic	Cezch republic	Romania
United kingdom	Slovenia	Sweden	Switzerland
Bosnia and Herzegovina	Montenegro	Serbia

 

You will drive with a copy of the motorhome registration certificate (original not provided). Some countries require the original of this registration certificate.  It is your responsability to check the entrance, stay and driving requirements from the embassy and consulate of the countries of your destination.

The destinations of Finland, Sweden, Greece and Norway require an extra fee of 390€.

For all other destination, contact the central reservation.

In order to prepare your trip, please check our blog post (in French) How and where to drain a motorhome? and our section User guide

For a pleasant use of your motorhome from the beginning, the following equipment will be given at the pick up station:

 

• 1 electrical extension 220 V jack and its adapters
• 1 fresh water hose and its adapters
• 1 propane tank
• 1 toilet removal tank and its specific chemical product
• 1 puncture repair kit
• 1 safety package (alert triangle + fluorescent jacket)

The equipment settling can change from a motorhome to another. To find out the beds sizes, storages and other specificities, go to the vehicles presentation pages.

 

Generally speaking, your motorhomes is equipped with:

 

• a fridge working with gas and electricity
• a gas burner
• a cold and hot water sink in the kitchen
• a toilet chemical
• a cold and hot water sink in the bathroom
• a cold and hot water shower
• a gas or gasoline heater
• 220V and 12V plugs
• various interior lights

In low season, you can book a motorhome for the duration of your choice, depending on the opening dates of our resorts. They are closed on Sundays and mostly on Mondays.

 

In high season (from 22/07/2023 to 01/09/2023), rentals are made in periods of 7 days, from Saturday to Friday.

The domestic pets are accepted in our motorhomes, without extra fee.

Most of our pick up stations have at your disposal a parking where you can park for free your car during all the time of your travel. Consult the central booking for parking possibilities.

The central reservation office is opened from Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. (fr time) at +33 475 820 202.

 

To know the days and opening hours of our pick up stations, contact the central reservation.

In order to prepare your trip, please check our section User guide

To prepare your trip, please check to our section User guide and in particular the part The parking.

All our motorhomes have an insurance coverage in order to drive in all the countries mentioned on the answer to the question "In which countries can I go with my motorhome?", from the first day of your rental.

Do not forget to have with you the originals of your valid identification documents or not expired passports, as well as the renter's driving licence and the ones of  the others extra drivers.

We remind you that a 3200 € security deposit is required before you pick up the motorhome (article 6-4 of our general rental terms and conditions). In order to register your order, we use Swikly so you can manage your security deposit easily via debit or credit card transaction without having to pay in advance. Ten days before departure you’ll receive a Swikly invitation to register online your security deposit. This is not a payment and you will not be debited for the amount requested, but you authorise the payment if a problem occurs. If there was indeed a problem, Swikly would be our intermediary.

You can make your payment with all the major Credit Cards (no ATM/debit cards accepted), Paypal, American Express (Amex) or with Chèque-Vacances Connect ANCV.

You can make your payments by check (only french checks are accepted) and Chèque-Vacances ANCV, if they occur more than 30 days before your departure.

We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction.

All the Hertz Trois Soleils motorhomes & campervan are perfectly insulated and equipped in order to guarantee you an optimal comfort during the winter season and in the mountain.

 

In order to enjoy your holidays during the snow season, here are some useful tips to ease your life on board.

 

• Bring snow chains for your safety and to meet the government obligation to have snow equipment on board the vehicle to be able to cross the mountain departments from November 1 to March 31.
  • We offer it as an option for €55.
• You must be careful about your energy resources:
  • Fill your fuel tank. Most of the heater use fuel. If your heater uses the gas, regularly change your bottle (each 4-5 days in case of negative temperature). It is compulsory to check that the burnt gas outlet are not blocked by the snow.
  • If your heat runs with fuel, keep it on when you drive. Do not stop the heater when you leave the motorhome and you can put it down a little. To keep a constant temperature on board allows you to improve the self-sufficiency of your living compartment battery.
  • It is better to connect you to the 220V, in order to improve the self sufficiency of your living compartment battery.
  • Thanks to a good insulation, you can make good energy savings. Use an insulating curtain that you will put in the windscreen as soon as the night comes and that you put away in the morning so there is no condensation.
• The drains might freeze. Therefore, you must leave the drain valve of the waste water opened and put a bucket or container in order to get back the liquid.
• Once you park, it is better not to put the parking brake. It might be blocked. It is better to start a gear engagement.

 

We wish you very good winter holidays and to enjoy the mountains and the snow with Hertz Trois Soleils.

Unlimited mileage is not offered automatically except in high season. The rest of the year you will have to choose the unlimited mileage package, once on the configuration page of your reservation. It is on this same page where you will also be able to choose different options and guarantees.

 

You must pick up your motorhome on the first day of your rental at the time you chose when booking. Likewise for the return of the vehicle on the last day of your rental, you must respect the time you chose when you made your reservation.

 

It is imperative to return the motorhome at the scheduled time in order to leave enough time for the station to carry out maintenance on the vehicle. In the same way that previous renters have brought the motorhome back on time, you must also adhere to these times.

 

Please note that in case of delay, you are likely to be penalized. You can find more information about this in article 5.2 of our rental terms and conditions

 

The ideal motorhome / RV for your rental will depend on several criteria:

 

1) Your number

First of all the number you are and more precisely the number of adults and the number of children. Indeed our vehicles have a capacity of sleeping places ranging from 4 people (2 adults + 2 children) with our campervan or our compact low profile, up to 7 people (4 adults + 3 children) with our family overcab.
You will find all this information on our "Motorhomes" pages.

 

2) The type of motorhome

We have 4 different types of motorhomes: low profile, campervan, integral, overcab:

 

LOW PROFILE

Vehicle with a very aerodynamic design (elongated shape), which makes it possible to consume less than with a overcab. It is the most popular of motorhomes, so we offer you a wide range of low profile motorhomes, ranging from 2 to 5 people, from the most compact to the most comfortable.

Our models: Mini Low Profile (A) | Family Low Profile (B) | Great Comfort Low Profile (Y) | Twin Low Profile (W)

 

CAMPERVAN

The campervan retains the original bodywork of the vehicle. Cousin of the "utility" van, it has a specific exterior decoration and additional openings (windows, vents ...). Like any motorhome rented by Hertz, it offers sleeping facilities, a kitchen and a bathroom with shower, sink and toilet. It is discreet and a size often less important than other motorhomes. It is more manoeuvrable, allows to move and park easily in towns and cities.

Our models: Compact Campervan (V) | Maxi Campervan (F)

 

INTEGRAL

Only the luxury integral motorhome has a totally original silhouette that does not remind anything of the original carrier. Indeed, it does not retain any bodywork element of the vehicle from which it borrows the mechanical part. The driver's cab is "integrated" in the entire motorhome. As a result, it is a high-end vehicle that offers a beautiful living space and panoramic vision behind the wheel.

Our model: Luxury Integral (Z)

 

 

OVERCAB

This motorhome is a mythical and instantly recognizable vehicle. The room above the driver's cab is called "capucine" and has a spacious double bed. The family Overcab offers 7 beds, 2 independent tables (one for playing and one for cooking for example), plenty of storage space and a comfortable height under ceiling.

Our model: Family Overcab (C)

 

 

3) The type of bed

Transverse bed, bunk beds, central bed, twin beds, front dining area bed.

We invite you to consult our french blog article presenting the different types of beds that you will find in our motorhomes.

Read our blog article on the different types of beds in our motorhomes

How to recharge the cell battery?

The living area battery of the motorhome is the battery that allows you to have energy in the living area of ​​the motorhome. This battery is generally recharged in 2 ways:

• Driving: For a full battery charge, you need to drive 600km. This means that you have to make long stages if you want to be independent during your vacation. Fortunately, there is another method of recharging:
• By plugging the motorhome into a power outlet. When you are stopped, you will have to connect the motorhome to the electrical network, so that the living area battery is recharged. In addition, you will have electricity on board and the 220v socket will work.
• The solar panel: Thanks to solar energy you will be able to maintain the charge of the cell battery and gain autonomy. You will no longer need to connect to electricity to recharge the living area battery.

How to get 220v in a motorhome?

The 220v socket on board the motorhome will only work if the motorhome is connected to the electricity network. When in the evening, you stop at a motorhome site or at a campsite, or at a friend's house, you can plug the motorhome into a socket or an electrical terminal. You will then have electricity on board and the 220v socket will work. The extension cord and adapter are provided during the rental.

 

How to recharge your electrical devices: telephones, computers, tablets, bluetooth speakers...?

You will find USB sockets in the motorhome. They will allow you to charge your mobile devices at all times: while driving, when stationary, whether or not the vehicle is connected to electricity. It is understood that these sockets work as long as the living area battery has a charge.

For electrical devices that are not recharged by USB, the vehicle must be connected to the electrical network and use the 220v socket of the motorhome. You can also use a converter.

Converter is not included with rental. It is a box that plugs into a cigarette lighter socket. There is a 220v socket on the converter, so you can charge a computer. But be careful, 12v/220v converters are power hungry, and risk quickly discharging the cell battery.

 

What happens if the living area battery is not recharged regularly?

The cell battery is fragile. They are called "slow discharge batteries". You must be careful never to fully discharge it, otherwise it will no longer recharge, or badly. In addition, if you have inadvertently discharged the living area battery completely, nothing will work in the living area of ​​the motorhome. Therefore, farewell: lighting, phone charging, hot water, fridge (even if it runs on gas, the piezo is electric)... Be careful.

At step 4. Payment, you will have the choice among our different means of payment to pay for your booking. If you are more than a month away from your departure (example you book on June 10 a rental with a departure on August 10, i.e. a departure 2 months later), then you will have the possibility of choosing to pay by check and/or ANCV holiday vouchers by ticking the corresponding case. Less than a month from departure, this means of payment will not be displayed.

 

2 solutions are available to you to validate your booking, you must either pay a deposit (30% of the price of the booking) or the total amount of your booking. In both cases, you have 72 hours after your booking to send us your payment by check and/or ANCV holiday vouchers.

 

If you have chosen to pay a 30% deposit, you must pay your balance at the latest one month before departure. If you wish, you can choose another means of payment to pay your balance.

 

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Please send your check (payable to Hertz Trois Soleils) and/or your ANCV holiday vouchers to the following address:

Hertz Trois Soleils – Réservation Centrale
ZA la Croix des Marais
26600 La Roche de Glun
FRANCE

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Example:

• You make a reservation on June 10 for a rental with a departure on August 10 for an amount of €1000.
• You are therefore 2 months before departure, so you can choose payment by check and/or ANCV holiday vouchers.
• You choose to pay the 30% deposit first, so you must send us payment of €300 by check and/or ANCV holiday vouchers within 72 hours, i.e. June 13 maximum.
• You will have the balance of €700 to pay at the latest one month before your departure (July 10) by the payment method of your choice.

At step 4. Payment, you will have the choice among our different means of payment to pay for your booking. If you are more than 5 days away from your departure (example you book on June 10 a rental with a departure on June 20, i.e. a departure 10 days later), then you will have the possibility of choosing to pay by bank wire transfer by ticking the corresponding case. Less than 5 days before departure, this payment method will not be displayed.

 

• If you are less than a month from departure, you owe the total amount of your booking within 72 hours.
• If you are more than a month away from departure, 2 solutions are available to you to validate your booking, you must either pay a deposit (30% of the price of the booking) or the total amount of your booking. In both cases, you have 72 hours after your booking to send us your payment by bank wire transfer.
  • If you have chosen to pay a 30% deposit, you must pay your balance at the latest one month before departure. If you wish, you can choose another means of payment to pay your balance.

 

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Please make your transfer to our account:

• Banque : BNP PARIBAS CENTRE D'AFFAIRES AGENCE CENTRALE
• IBAN : FR76 3000 4008 2800 0102 3685 476
• BIC : BNPAFRPPXXX

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Example:

• You make a reservation on June 10 for a rental with a departure on August 10 for an amount of €1000.
• You are therefore 2 months before departure, so you can choose payment by bank wire transfer.
• You choose to pay the 30% deposit first, so you must send us payment of €300 by bank wire transfer within 72 hours, i.e. June 13 maximum.
• You will have the balance of €700 to pay at the latest one month before your departure (July 10) by the payment method of your choice.

No, you cannot have a hitch ball on your motorhome.

Si j’ai souscrit la garantie annulation/report et que je souhaite annuler ma réservation :

• à plus de 30 jours du départ, je peux sans justificatif, quel que soit le motif, demander le remboursement intégral des sommes versées*.
• à moins de 30 jours du départ, je peux, sur présentation de justificatifs, jusqu’à 24h du départ, demander le remboursement des sommes versées* ou un report sans frais, par exemple dans les cas où :
  • mon employeur annule mes congés
  • moi ou un membre de ma famille proche est malade
  • un membre de ma famille élargie est hospitalisée

* déduction faite de la somme correspondante à la souscription de la garantie annulation report

 

Si je n’ai pas souscrit la garantie annulation/report et que je souhaite annuler ma réservation quel que soit le motif, en application de l’article 6-3 des conditions générales de location, des frais d’annulation seront facturés :

• à plus de 45 jours du départ, 20% du montant total du contrat avec un minimum de 200 €
• entre 45 et 30 jours du départ, 30% du montant total du contrat
• à moins de 30 jours du départ, 100 % du montant total du contrat

Les mesures de confinement promulguées par le gouvernement dans la lutte contre l’épidémie de Coronavirus sont des circonstances exceptionnelles et inévitables.

A ce titre, en application de l’article L211-14 du code du Tourisme, dans le cas où vous ne seriez pas en capacité de prendre le véhicule, vous pourriez soit :

• Demander le report sans frais de votre réservation sur une période de 18 mois
• Demander le remboursement de votre réservation

Dans le cas où vous seriez contraint de restituer votre camping-car avant le terme de votre location, vous pourriez soit :

• Convertir en avoir valable 18 mois les sommes versées au pro-rata des jours de votre location non-consommés.
• Demander le remboursement des sommes versées au pro-rata des jours de votre location non-consommés.

In this video we explain how the handbrake works for motorhomes with a Ford Transit.

We show you how to apply and release the handbrake.