Frequently asked Questions

With Hertz Trois Soleils you will enjoy  the flexibility of a 100% on line booking, personal advice of our team (by email or by phone) the security and services of a well-known renter !

Why rent a Hertz Trois Soleils motorhome?

You can rent your RV, motorhome or campervan from Paris, Marseille, Strasbourg, Toulon, Bordeaux, Nantes or one of our 23 pick-up agencies all over France.

As each agency manages its own fleet of vehicles, you will have to return the motorhome to your departure agency.

It is not possible to return the vehicle to an agency other than the one where you rented it.

You can only depart from one of our departure agencies. We do not have a shuttle service.

We do not have a shuttle service, so you will have to make your own way to the departure agency (private car, taxi, public transport).

Our bookings are made exclusively online. Our website gives you real-time access to all our available vehicles, our rental rates and all current promotions.

On the home page of our site, choose your city of departure as well as your rental dates (one click on the departure date, one click on the return date), and the number of passengers, and the list of available vehicles will appear. To start your booking, click on see the offer for the selected vehicle, then on check price and availability, and continue your booking by continuing with the configuration.

> Find out more about the various stages on our page: How can I book a motorhome on the Trois Soleils website?

We are happy to answer any questions you may have by telephone, but no options can be taken.
Bookings can only be made online via our website.

BOOKING MORE THAN 30 DAYS BEFORE DEPARTURE

If you book more than one month before your departure, you can choose to pay a deposit of 30% or the full amount. You can pay by credit card, bank transfer, American Express, cheque, ANCV holiday vouchers or connect holiday vouchers (CVC ANCV). The balance must be paid at least one month before your departure.

NB: Less than one month before departure, we no longer accept payment by cheque.

BOOKING WITHIN 30 DAYS OF DEPARTURE

If you book less than one month before departure, you will need to pay in full by credit card, American Express, connect holiday vouchers or bank transfer (transfer accepted up to 10 days before departure).

During the very high season (mid-July to mid-August), rentals are by the week, from Saturday morning 10am to Friday.

When you book, you can choose between 9am and 3pm for the return time.

Outside this period, departures and returns are available from Tuesday to Saturday*.

A departure is possible at 10am, 2pm or 4pm; the return at 9am or 3pm.

You will confirm your choice of timetable when you make your booking. You will only be offered the times that are available, depending on the bookings already made.

No departures or returns on Sundays or Mondays. Agencies are closed.

*Some agencies are unable to accept returns on Saturdays.

Please ensure that you respect the return times. If you are late, penalties will apply (€300 for any delay of more than 1 hour and €500 per day of delay).

In 2025, 5 models will have automatic gearboxes: 3 motorhomes (Great Comfort Low Profile (Y), Mini Low Profile auto (A) and Family Low Profile (B)), one camper van (Great Comfort Campervan (E)) and one campervan (Maxi Campervan auto (F)).

As an option, we offer a crockery and cooking set containing everything you need: crockery, cooking utensils, frying pan, saucepan, etc.

This kit is suitable for motorhome use. More details on our Options page.

Otherwise, you'll need to plan ahead, thinking in terms of lightness and small size so that you can store it easily in your cupboards and not exceed the maximum permissible weight.

All our rental vehicles are equipped with:

• fridge, gas hob and sink,
• WC and shower
• a forced-air heating system that also works when the vehicle is stationary
• air conditioning for the driver's cab when in use

The accessories needed for camping in France will be provided: electric extension lead + adaptors, water supply hose + connector, gas bottle, chemical toilet cleaner.

You'll also find a safety triangle + fluorescent waistcoat kit and a puncture-proof kit.

As an option, we can offer you:

• bedding kits
• kitchen/dishware
• kits child seats (5-point harness) compatible with seat belts

Campervans, camper vans and motorhomes are equipped with an awning.
Some models have an outdoor shower.
Outdoor furniture (tables, chairs, barbecue, etc.) is not supplied and is not offered as an option.

As an option, you can hire:

• a bicycle rack fixed to the rear wall

The central reservation office is opened Monday to Saturday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m. (fr time) at +33 475 820 202.

The opening days and times of our departure agencies are shown on the agency pages of our website.