Guarantees and insurance

Is insurance included?

Because anything can happen, Hertz Trois Soleils includes Basic Multi-risk cover in all its contracts. With this package, you benefit from :

  • Hertz Trois Soleils tele-assistance for cell equipment on 04 75 82 02 02
  • airframe manufacturer's warranty
  • carrier manufacturer's warranty
  • maximum liability in the event of a claim (€3,200)

For maximum peace of mind when travelling, consider taking out the optional Multi-risk Medium or Premium additional cover. Depending on the package, this includes: a partial excess buy-back, glass breakage insurance, 24/7 repatriation assistance and puncture insurance. Find out more on our Guarantees and assistance page.

Please refer to our General Terms and Conditions of Rental, paragraph "8. Insurance".

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What coverages/insurance do you offer with your rental?

To guarantee you maximum security and peace of mind when renting a motorhome, Hertz Trois Soleils offers you the following coverages:

  • Cancellation / Postponement coverage at €12 / day
  • Multi-risk Coverages
    • BASIC Warranty offered by default
    • MEDIUM Warranty at €29 / day, up to a maximum of €390
    • PREMIUM Warranty at €45 / day up to a maximum of €590

For more details on these guarantees, please consult our Coverages and assistance page, where you can also view or download the terms and conditions of each of these guarantees in PDF format.

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I have taken out Medium or Premium multi-risk coverages, how much will my deposit be?

The deposit will always be €3,200, regardless of the level of cover taken out. However, the excess will be €1,600 with Medium multi-risk coverage and €990 with Premium multi-risk coverage.

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Can I add Cancellation / Postponement Coverage after I have made my booking?

This option can only be taken out at the time of booking. If you have not taken it out when booking, you will not be able to add it.

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Can I change my level of cover before departure?

You can upgrade to the Medium or Premium coverages using your personal online space up to 72 hours before your departure.
Within 72 hours of your departure, you will need to contact central booking, charges will apply for any last minute changes.

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I have a reservation. What happens if I want to cancel it?

If you took out the Cancellation / Postponement Coverage when you booked, you can cancel your booking up to 24 hours before departure under the conditions of the guarantee. More than 30 days before departure, you can cancel without justification and be reimbursed for the sums paid (the amount of the cancellation/deferral guarantee is retained). Less than one month before departure, you can cancel on presentation of proof (medical, professional, etc.). This coverage also allows you to postpone your booking to a later date.

If you have not taken out Cancellation / Postponement Coverage, you may cancel. Cancellation charges will apply:

  • more than 45 days before departure, 20% of the total amount of the contract, with a minimum of €200
  • between 45 and 30 days before departure, 30% of the total amount of the contract
  • less than 30 days before departure, 100% of the total amount of the contract.

If you need to cancel your booking, call the central reservations department on +334 75 82 02 02.

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I can't make it on the day of departure and have to cancel my trip. Can I get a partial refund?

If you cancel your booking within 24 hours of departure, or in the event of a no-show on the day of departure, the amount of your contract will be retained by Hertz Trois Soleils.

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