All our motorhomes are equipped with a chemical toilet, with a removable cassette (black water tank) accessible from outside the vehicle. Upon departure, our team will explain how it works and how to easily empty it.

Here are the key things to remember:

• The cassette must be emptied regularly in a suitable service area.
• A specific chemical toilet product is provided upon departure. It ensures hygiene, limits odors, and promotes the decomposition of waste.
• Before returning the vehicle, you must have emptied and cleaned the cassette.

🎥 Watch this video to see how to empty a motorhome toilet cassette:

🔗 To learn more, read our full article in French blog:
👉 How and where to empty a motorhome?

Driving a motorhome remains accessible to all our customers with a B license, but it requires a little more foresight and vigilance than a conventional car.
Here are our top tips for taking to the road with complete peace of mind:

1. Consider the vehicle's dimensions
Our motorhomes are longer, taller, and wider than a car. Always keep in mind:

• Height (beware of bridges, covered parking lots, low branches, gas station canopies, etc.).
• Length (especially for maneuvers and turns where the rear of the vehicle swings out).
• Width (be careful on narrow roads and when crossing).

2. Adapt your driving style
A motorhome is more sensitive to crosswinds and takes longer to slow down. Drive smoothly and with foresight:

• Keep a safe distance.
• Reduce your speed in strong winds or rain. Anticipate turns and braking.
• Distribute loads evenly for greater stability.

3. Be vigilant when maneuvering.
Rear visibility is limited:

• Use side mirrors and the radar or reversing camera.
• Ask a passenger to guide you outside if possible.
• Don't hesitate to get out of the vehicle to better assess your surroundings when parking.

4. Be extra careful in the mountains or on narrow roads.

• Check in advance that your vehicle can pass (tight turns, authorized weight, clearance).
• Adjust your speed on descents and use engine braking.
• Slow down on hairpin bends and pay attention to oncoming traffic.

5. Simply enjoy the journey.
Driving in a motorhome also means taking your time. Adopt a relaxed driving style, enjoy the scenery... and the pleasure of traveling in a different way!

👉 Good to know: All our vehicles are recent, well-maintained, and are fully explained to you on the day of departure. Our teams will assist you so you can take charge of your motorhome with complete confidence.

Deductible buyback allows you to reduce the amounts you are liable for in case of a claim (accident, theft, or glass breakage) during your rental.

At Hertz Trois Soleils, all rentals include the Basic coverage by default, with the following deductibles:

• Residual deductible: €2,500
• Broken glass deductible: €2,500

To lower these amounts, you can subscribe to one of our Multi-risk Coverages packages, which offer partial or full deductible buyback depending on the chosen level:

🔹 Medium Multi-risk Coverage

• Residual deductible reduced to €1,600
• Broken glass deductible reduced to €600

🔹 Premium Multi-risk Coverage

• Residual deductible reduced to €990
• Broken glass deductible reduced to €0

👉 In addition to deductible buyback, these coverages include extra assistance services: Assistance and Repatriation 7d/7 24h/24 (included in both levels), and Puncture Insurance, which is exclusive to the Premium Multi-risk Coverage.

💡 The Medium and Premium Multi-risk Coverages can be selected when booking online or added later via your customer account, up to 3 days before departure.

📄 See the full details of coverages and deductibles

The Cancellation / Postponement Coverage gives you peace of mind in the face of the unexpected. For €12 per rental day, it allows you, in case of an unforeseen circumstance, either to receive a refund of the amounts already paid (excluding the cost of the protection) or to postpone your rental free of charge, up to one year after the original departure date.

🕒 More than 30 days before departure:
You can request a cancellation or postponement without having to provide a specific reason, subject to the general exclusions.

🕒 Less than 30 days before departure:
The protection applies in the event of serious and unforeseen incidents (illness, accident, death, change in approved leave, administrative summons…), and must be supported by official documentation.

This option must be taken out at the time of booking and remains valid up to the day before departure. It is non-refundable.

👉 View full terms and conditions (PDF)

The electric roof bed is blocked:

1. In the technibox, check that the 20 amp fuse (bulb symbol) that controls raising and lowering the bed is not blown. Emergency fuses are available in the accessories supplied. On your return, put the changed fuse in the spare case for replacement. If you don't have a spare fuse, you can buy one at petrol stations, supermarkets or specialist car shops.
   
    
2. Check that blankets/pillows/bags/clothes are not blocking the rise of the bed, causing the fuse to blow again.

For more details, see this blog post.

You have no or no more electricity at the 220v sockets in the cell:

1. The 220V sockets only work if the motorhome is connected to the mains.
2. Check the power supply to the socket by plugging an appliance directly into it (e.g. telephone charger).
3. Check that the extension lead supplied has not been accidentally damaged (e.g. borrowing one from a motorhome-owning neighbour).

For more details, see this blog post.

If you don't have any hot water in your vehicle, here are a few things to check:

1. The water heater will not work if there is no gas, no water or if combustion gases are able to enter the motorhome. The red light indicates a fault.
2. Check on the panel that the fresh water supply is not empty.
3. Check that the gas bottle is not empty or closed: by switching on the gas cooker, by weighing the gas bottle.
4. Turn the water heater off and on again.
5. If you have no hot water in a Mac Louis camper van or a Chausson/Challenger van: check whether a window (bedroom/kitchen) is directly above the flue gas outlet, in which case it is fitted with a safety switch. The water heater will not work if the window is open. You can put a wedge between the contactor and the window so that the contactor fits into the box.

Finally, if, despite all these operations, you still have no hot water, it may be that the Truma chimney cover has not been removed. You need to remove it (by pressing on the top of the cover and tilting the bottom of the cover upwards), as it prevents the burnt gases from escaping, so for safety's sake, the water heater will not start up if the cover is present.

For more details, see this blog post.

In the shower room :

1. The Light switch in the shower room is very small and is located alongside the washbasin. If it's off, the toilet won't flush.
2. The toilet won't flush if the black water cassette is full.
3. If the flush trap doesn't open (or doesn't open properly, or doesn't open all the way), the cassette isn't engaged properly. You need to go outside the motorhome, take the cassette out and put it back in place.

For more details, see this blog post.

To lock the motorhome cell door, when you close it from the outside, press down on the door at the same time, where the lock is. This will engage the lock and allow you to close all the motorhome doors using the central locking system.
If you're closing from the inside, you'll need to pull the door towards you to achieve the same result.

The technibox is the motorhome's technical compartment. It is located in a hatch on the outside of the motorhome. Usually to the left of the entrance door when you get out of the motorhome. The technibox contains the electricity and clean water. This is where you'll find the fuse holder if you need to change a blown fuse, and it's also where you'll fill up with clean water.